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FAQs
Frequently Asked Questions
Getting Started
How do I change my username?
For integrity purposes, requests for username changes must be made to admin@offershoot.com. Please provide two options for the suggested username change and we will update your account with the first one not already in use. If your suggested username changes are not available, we will provide an appropriate substitution.
What if I forget my username and/or password?
Click here to retrieve your username or reset your password. You may also email us at admin@offershoot.com for assistance.
Payment
What is a Buyer’s Premium?
A buyer’s premium is a standard auctioneering fee that helps cover the costs associated with sourcing products, marketing auctions, running the marketplace, and managing services such as payment collection, fulfillment, testing, shipping and inspection.
All transactions will have sales tax applied to the buyer’s premium per a mandate we received from the IRS. Whenever you bid or show interest in an auction, you will receive an email about sales taxes. This is the most direct way we have found to be able to notify active buyers of any sales tax changes. Please be sure to always periodically review your emails as they are automatically generated by our system whenever you place a bid or show interest in an auction.
What does it cost me to buy on OfferShoot.com?
We do not charge a fee to register or browse through our marketplace. As a winning bidder, you’ll pay the final auction price, the buyer’s premium, applicable taxes, and appropriate shipping fees, which are collected prior to goods being shipped from the seller’s location.
How do I pay?
Once an auction closes, and you are the winning bidder, you will receive an email with payment instructions. You may pay for your auctions online by logging into My Account and viewing the Orders section. Simply click on the “Pay Now” link to complete your transaction.
What are the different payment options?
Paypal
PayPal is a widely used payment method for online transactions. if you will be utilizing this as a payment method, please set up a PayPal Account prior to bidding to avoid any potential payment delays. You may do so by clicking here. U.S. buyers may pay for any transaction up to $5,000 USD using their PayPal account. To pay for your auctions via PayPal, please choose this option after you select “Pay Now” in you Transactions section of the My Account page. Please Note: PayPal payments must be made in U.S. dollars for U.S. buyers. Payment via PayPal can only be accepted by initiating payment from the Offershoot.com website and are typically reflected in your account within 1 hour.
Credit card
U.S. buyers may use a credit card (Visa, MasterCard or American Express) to pay for any Offershoot.com transaction up to $5,000. Simply enter the credit card number in the form provided at the time of payment and your transaction will be processed automatically using our secure server. Credit card payments usually are reflected within your account within the hour. It’s important to note first-time buyers may not use a credit card to purchase Used or Salvage assets until they have successfully completed their first transaction on offershoot.com.
When is my payment due?
Payment by winning bidder is due upon the close of the auction. This payment includes the full amount of the winning bid, the buyer’s premium and finalized shipping charges. Payment must be received within 2 business days of auction closing to avoid any penalty and/or cancellation.
Is there a penalty if I don’t make my payment on time?
Yes, there is a cancellation fee applied to any late payments. This fee is 15% of the auction lot price or $200, whichever is greater. If we do not receive the funds or payment within the specified time frame, your transaction will be aborted and your account may be suspended.
Is your payment processing secure?
Yes, all payment information will be stored and processed using our secure server. All data is transferred in an encrypted format, and can only be decrypted by Liquidation.com or the processing bank.
Can I pay for more than one transaction at once?
Yes, you can pay for several transactions at once by using the wire transfer payment option only. Please indicate which transactions are included in the notes, or comments, section of your wire transfer and also make sure they are listed on the wire transfer confirmation. If paying with credit card or PayPal, you must process each transaction individually.
How do I check the status of my payment?
You can check the status of your payment online in My Account. We will also notify you via email as soon as your payment has cleared.
Why don’t I see the credit card information I entered when placing my bid?
The credit card information you entered before you placed your bid was required for verification purposes only. Credit card information is encrypted for your security. You will not see the credit card number when making payment, as it would jeopardize the security of your information.
What is your policy regarding chargebacks and credit card fraud?
Offershoot.com offers an efficient dispute process, providing resolution for any dispute filed because of gross misrepresentation. As per our terms and conditions, buyers have agreed to use this dispute resolution process and should not use credit card chargebacks as an alternative way to resolve a dispute. Any buyer who attempts to rescind a credit card transaction (i.e. chargebacks), or disputed payment via PayPal without our express written consent will be IMMEDIATELY banned from Offershoot.com.
Why am I being charged sales tax?
According to states sales tax laws, we are required to collect tax from any individual or business that purchases products on Offershoot.com.
Whenever you bid or show interest in an auction, you will see the fees reflected on your invoice about sales taxes. Please be sure to review the invoice on your email as they are automatically generated by our system whenever you place a bid or show interest in an auction.
SHIPPING
- Once auctions are paid they will be pulled, packaged and shipping will be calculated you can use ours or arrange your own at that time. All items must be shipped 24 hours after auction. Otherwise, card will be charged and items shipped. We use whatever items we have on hand to package and ship. It is buyers responsibility to provide any additional packaging supplies needed or wanted. Reporting Shortages/Wrong Items
- Any shortages, wrong items, or not as described items must be reported as follows:
- WRONG ITEMS OR NOT AS DESCRIBED ITEMS.
- BIDDERS SHIPPING – MUST BE REPORTED WITHIN 7 DAYS of auction. IF NOT SHIPPED AND RECEIVED WITHIN THAT TIME FRAME THEN WE ARE NOT RESPONSIBLE FOR ANY SHORTAGES, WRONG ITEMS OR NOT AS DESCRIBED ITEMS.
- Also if a customer buys more than one of the same thing one week then another week we cannot help with any wrong item complaints.
Who is responsible for shipping and/or shipping costs?
You, the buyer, are responsible for all shipping costs including duties and taxes
How do I get a shipping estimate?
Shipping estimates can be obtained within the “Shipping Details” section on each auction page
May I arrange my own shipping?
At this time shipping can be only managed by Offershoot.com, we only use the best and lower rates from our shipping partners as USPS or UPS for your convenience.
How long will it take for me to receive the items?
Depending on the shipping method, shipment can take between 1 and 16 business days.
How do I check the status of my shipment?
The shipping status of your transaction can be found online by clicking on the Orders section of My Account.
Can you ship to my country?
At this time we only ship into the United States
All countries are not treated the same way under the EAR (Export Administration Regulations) due to differences in national security, nonproliferation or foreign policy considerations for the U.S. Due to Federal Regulations, Offershoot.com does not ship outside of the United States
Why is my Auction arriving by multiple carriers?
Shipments, where more than one parcel is being shipped, may arrive by multiple carriers with separate tracking numbers which can be found and tracked within your account. Using multiple carriers helps to keep prices on Offershoot.com as low as possible
After Receiving Your Order
Are there any guarantees on the merchandise?
No guarantees are, or should be, implied outside of what is listed in the auction description.
What do I do when I receive the merchandise?
If the assets are not acceptable for any reason, immediately inform us as soon as possible
Any shortages, wrong items, or not as described items must be reported as follows:
- WRONG ITEMS OR NOT AS DESCRIBED ITEMS.
- BIDDERS SHIPPING – MUST BE REPORTED WITHIN 7 DAYS of auction. IF NOT SHIPPED AND RECEIVED WITHIN THAT TIME FRAME THEN WE ARE NOT RESPONSIBLE FOR ANY SHORTAGES, WRONG ITEMS OR NOT AS DESCRIBED ITEMS.
- Also if a customer buys more than one of the same thing one week then another week we cannot help with any wrong item complaints.
- You can contact us at admin@offershoot.com
How can I file a dispute?
To file a dispute, click here. Note, you must be logged in to your account in order to view this form. We will investigate the matter and come to a resolution within 10 business days. All parties must abide by the dispute resolution provided by Liquidation.com. Supporting documentation such as photographs, video clips and/or detailed manifests are an essential part of the claims process, so please include it when submitting the dispute online. See the section called “What do I do when I received the merchandise” for more info.
Can I return the merchandise after it has been delivered?
This would be determined during the dispute process. For more information on filing a dispute claim, please click here. You must log in to your account in order to view this form.
Please do not return merchandise before being asked by Offershoot.com to do so, as this would prevent us from efficiently tying your merchandise with your account and dispute case. We cannot guarantee a refund until a dispute claim has been settled in your favor.
Who is responsible if the merchandise I receive is not in the condition stated in the auction listing, or grossly misrepresented?
If the items were damaged in transit for arranged shipments, Offershoot.com will file a claim with the carrier/shipping service and provide a resolution to the buyer. If the items received are not in the condition stated within the auction details, or are grossly misrepresented, you should file a dispute claim. Once a dispute claim is filed, Offershoot.com will investigate the matter and come to a resolution to be adhered to by both buyer and seller. For more information on filing a dispute claim, please click here. You must log in to your account in order to view this form.
Privacy
Will Offershoot.com ever ask me to provide personal information via email?
Offershoot.com will never initiate contact with you via email and ask for your username, password, or credit card number(s).
We may need you to verify the billing and shipping information on the account if a discrepancy is found. In this case, you will receive an email request from Offershoot.com. The request will detail what the discrepancy is and will outline what information is needed from you to resolve the problem.
If you receive an email that appears to be from Offershoot.com that is requesting your username, password, or credit card number(s), do not respond to it. Instead, forward the email to admin@offershoot.com and request more information or a confirmation about the legitimacy of the email.
Why did I receive a “Change Confirmation” e-mail?
Offershoot.com already has safeguards in place to protect your account. However, to help keep your account secure, we will send you an e-mail if a change is made to your account. The change can pertain to your Password, E-mail Address, Billing Information or Address. The e-mail keeps you informed of potentially suspicious activity by providing you with the change that has been made.
I recognize this change
If you recognize this activity as your own, you can disregard the e-mail.I don’t recognize this change
If you don’t recognize this change, we recommend that you change your password as soon as possible. To do so, please click here.If you have further questions or concerns, please contact us at admin@offershoot.com
What types of product will I find on OfferShoot.com?
OfferShoot.com offers a wide variety of merchandise catering to the unique needs of our potential buyers with products ranging from new, used, shelf pulls, refurbished, returns, and salvage in many different categories.
Our product categories consist of Clothing & Accessories, Jewelry & Watches, Computers & Networking, Consumer Electronics, General Merchandise, Housewares, Tools & More
Majority of OfferShoot.com auctions begin bidding at $5 with no reserve, letting the marketplace decide the final price. Be sure to check back often with new auctions being added daily!
We run an auction every Friday this way we have more time to list more items for you, also we have items available to purchase for you on Buy it Now option, you can also send your best offer for some items available through our site so you don’t have to be waiting till Friday to buy your items, we can always negotiate our price through our bargain system so you can get a good deal for the item you want.
How can I buy from OfferShoot.com?
Step 1: Register
Registering as a buyer on OfferShoot.com is free and easy. Simply click here to start the registration process.
We value the integrity of your data and the information you provide will be verified. If we need additional information, our support team will contact you. Within 72 hours of being verified you will receive a response confirming your membership.
Step 2: Find Merchandise
Browse auctions on our site by performing a basic keyword search from the search bar on every page, or by clicking on Advanced Search beneath the search bar for additional search options.
To be notified automatically when items of interest to you are added to our site, sign up for Email Alerts.
Step 3: Bid
Provided your registration has been verified, you may bid on any auction by entering your maximum bid in the “Place Bid” box on any auction view page.
Please note: a valid credit card and shipping address in required to be on file in order to place a bid.
Step 4: Pay for an Auction
Depending on the Auction Type and Transaction amount, we accept PayPal,Apple Pay, Google Pay and Credit Card.
Please note: any transaction over $5,000, or from outside of the United States (U.S.), will require payment via a Wire Transfer.
Step 5: Receive Assets
Assets are typically shipped within 4 business days of receipt of payment.
Step 6: Manage Your Account
Visit the My Account section to view transactions, change your profile, set up saved search agents, add auctions to your watch list, and much more!
How do I find merchandise?
Search for auctions easily using one of the following methods:
Home Page
Some of the best deals are featured in the Hot Auctions section on the Home Page. Additionally, by clicking on a category within the header navigation you can begin a broad search and narrow your results using our filtered options on the left side.
Search Bar
Use the search box to find auctions by keyword, product category or location.
Advanced Search
Under the Search box, click on Advanced to use the advanced search utility to find auctions meeting a more detailed criterion. Search by seller, auction ID, auction title, price, condition, shipping terms, retail price, and so much more!
Email Alerts
Sign up for Email Alerts and receive weekly emails and/or occasional Special Alert emails depending on your preferences.
What are the differences in Product Conditions listed on the auctions?
New
New assets are in original packaging and possess all of the characteristics, qualities and features as advertised by the website.
Traditionally, they are overstock items that were never offered for sale in a retail environment or used in any way.
Refurbished
Refurbished assets are used, but have been inspected, tested and restored to fully working condition. They rarely come in their original packaging and seldom contain any documentation or any additional parts and/or accessories.
Due to their operational history, refurbished assets possess noticeable cosmetic defects and/or blemishes, including but not limited to dents, scratches and signs of age.
Returns
Returned merchandise were assets sold to a customer, who then either physically brought the item back to a store or mailed it to a specified location. Reasons for returning a product may not have any correlation to its utility (i.e., size, color, model, etc.), and as a result may be in fine working order.
The majority of returns, however, do have some operational and/or cosmetic problems. Depending on a company’s return policy, these items may also reflect a measurable amount of use. In addition, since most of these items are sent through a reverse supply chain (e.g. from a customer back to a store or a centralized warehouse), they can show signs of further handling. Timestamped products, such as food, supplements, car seats, and refrigerators, may be expired.
Returns may not come in their original packaging and often do not have any of the advertised documentation or additional parts and/or accessories. Accordingly, returns can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing.
Shelf Pulls
Shelf pulls were assets previously available for sale in a retail environment, but were never sold. They usually possess one or more price tags and/or stickers, indicating multiple markdowns and have been exposed to appreciable customer contact.
In addition, since most of these items are sent through a reverse supply chain (e.g. from a retailer back to a centralized warehouse), they can show signs of further handling. Accordingly, Shelf Pulls may exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing.
Used
Used assets were previously sold, put into use and possess noticeable cosmetic defects and blemishes, including but not limited to dent, scratches and signs of age. Since these assets are usually pulled from a working environment, they rarely come in their original packaging and rarely contain any documentation, additional parts and/or accessories. They are minimally tested to meet the basic requirements of functionality, and therefore may not be in optimal working condition as they may require additional maintenance and repair.
Salvage
Salvage assets have been identified as defective for reasons concerning their functionality, appearance or both. Salvage assets usually can only be used for parts and are therefore recommended for professional buyers specialized in repairs or resale parts.
How can I be notified of specific items or product categories for sale?
You may sign up for Email Alerts in order to be notified when new merchandise is available.
How do I place a bid?
Place your bid by entering your maximum bid amount in the box on any auction page. Once you click “Place Bid,” we will ask you to provide, or select, your shipping address. in addition, if no credit card is on file we’ll require one to be provided at this time. Upon selection, the system will display a confirmation screen of your desired bids, allowing you to verify your information before you “Confirm Bid”.
Why am I required to submit shipping and credit card information to place a bid?
By requiring a credit card and shipping address, we wish to ensure that bids are not placed illegitimately and that only the most serious bidders participate.
How can I automatically increase my bid? What is Proxy Bidding?
You can use proxy bidding to automatically bid on your behalf. To use this feature, enter your maximum bid amount (highest bid you are willing to pay) into the bid box on the auction page. Our system will record your maximum bid amount and place a bid at the current lowest minimum bid. If another bidder outbids your lowest minimum bid, the system will automatically place another bid putting you back as the current winning bidder. The proxy bidding system will continue to make the lowest minimum bids on your behalf until you are the winner of the auction or until another bidder bids higher than your maximum bid. Proxy bids are completely private and are never displayed to other bidders.
What does “Buy Now” mean?
“Buy Now” is a feature that allows you to instantly purchase an auction for a fixed price rather than placing a bid. This feature is only available for certain sealed bid and regular auctions. If an auction is eligible for a fixed price, you will see the required fixed price listed. Please note that by clicking on the “Buy Now” button and confirming your purchase on the following pages, you will have won the auction and are required to complete payment immediately.
What if I lose connectivity while bidding?
A bid only goes through once you see a confirmation page. If this page does not appear, your bid is not valid and was not accepted
How do I know if I’ve been outbid?
You will receive an email indicating another bidder has outbid your highest bid amount. If the auction is still open, you will have a chance to place a new, or proxy bid by going back to the auction page or by logging into My Account. In addition, you can sign up for SMS outbid alerts and get notified via text message when you’ve been outbid, giving you the ability to increase your bid easily and on-the-go.
How can I monitor the status of my bids?
You can monitor the status of your bids by going to the My Account page. There you’ll see auctions you’re actively bidding on, watching and those you’ve won.
How do I know if I’ve won the auction?
If you’re the highest bidder at the close of an auction, you will receive an email with payment instructions. Once we receive and process your payment, we will notify the seller and instruct them to prepare the merchandise for pick up and/or delivery to the shipping address on file.
How can I cancel a bid?
Your bid is a binding contract. Once the bid has been placed, it cannot be cancelled or retracted. If you are the winner and unable to complete the transaction, please contact us at admin@offershoot.com as soon as possible to determine your options.
Why does the auction closing time get extended when an auction is about to close?
When a bid is submitted within the final 5 minutes of an auction, the auctions extends its closing time by an additional 5 minutes in order to prevent auction sniping – the practice of placing a bid just as an auction is about to close. The auction will be extended as many times as necessary until there are no bids placed in the last 60 seconds. The automatic auction extension benefits buyers because it gives you more time to respond with a new bid, rather than losing the merchandise to a sniper.
I am a new/first time buyer on offershoot.com, and I have already won 2 auctions. Why can’t I place a bid on any additional auctions?
To help facilitate first time buyers in having a positive and successful buying experience, you will be allowed to have a maximum of 2 outstanding transactions requiring payment at one time. Once your first two transactions have been paid, you are free to continue bidding until you win an additional auction. As soon as your first transaction is completed (delivered with no additional action needed by any involved parties), you will be able to bid without restrictions. It’s important to note as a first time buyer purchasing Used or Salvage condition lots, you will need to pay via PayPal or Credit Card only.
What is a quantity variance?
Quantity variance is the percentage of items that are deemed to be either in excess of, or less than the amount listed on the auction; ranging from 1-10% per auction. For example: the lot you are viewing has 100 items with a 2% quantity variance. you should expect to receive between 98 and 102 items.
What is a sealed bid auction?
Unlike a standard auction, a sealed bid auction does not allow buyers to view the bid history, or the minimum bid required to win the auction. Therefore, to place a competitive bid, buyers should indicate the highest amount they are willing to pay for that auction. The winning bidder is the one who submits the highest bid, so long as it meets the confidential minimum amount set by the seller. This winner will receive an email notification within two (2) business days of the auction close time with instructions for completing payment.
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