Dispute Resolution Form

Before completing the dispute form, please note these key elements of our dispute policy:

False claims may lead to the deactivation of your Offershoot.com account
If you or an authorized third party have already removed the property, your dispute will not be considered.
Property listed as salvage condition may not be disputed since it was identified as defective.
If we shipped the property to you:
The dispute form must be received within 3 (three) days (excluding weekends and U.S. holidays) from the delivery date.
You agree not to sell and/or alter the property while your dispute is in process.
Does my dispute require a photo or video?
If you have a damaged item(s), a photo is required.
Failure to provide photo support may result in the denial of your claim
If you have a functionality issue, a video is required.
Upon submission of your dispute, you will be required to submit your video in the final screen using the 'Click here' link.
Failure to provide video support may result in the denial of your claim
We will update you on the status of your dispute via e-mail. Please allow approximately 10 (ten) business days for your claim to be processed.

Sincerely,
The Offershoot.com Dispute Team

Information Submission
Please enter the following information (all * fields are required):

Your name

Your email

Auction ID

Transaction ID

Check Your Issue
Missing an item(s)Damaged item(s)Functionality
Describe Your Issue

Upload Detailed Manifest and Photos of Disputed Products